privacy and cookies
This “Privacy Policy” describes how your personal information is collected, used and shared when you visit or make a purchase from shop.tenoha.it.
Personal information we collect
When you visit our site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you navigate our site, we collect information about the individual web pages or products you view, what websites or search terms referred you to our site, and information about how you interact with our site. We refer to this automatically collected information as “Device Information.”
We collect device information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions that occur on the site and collect data including IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- "Web beacons", "tags" and "pixels" (such as the "Facebook pixel") are electronic files used to record information about how you navigate the site.
Additionally, when you make a purchase or attempt to make a purchase through our site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), address and -email and telephone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this “Privacy Policy”, we are talking about both “Device Information” and “Order Information”.
How do we use your personal information?
We generally use the Order Information we collect to fulfill any orders placed through our site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). We also use this order information to:
- Communicate with you;
- Review our orders for potential risk or fraud;
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the device information we collect to help us identify potential risks and fraud (in particular, your IP address) and, more generally, to improve and optimize our site (for example, by generating analytics on how our customers browse and interact with our site and to evaluate the success of our marketing and advertising campaigns).
We use tools such as Facebook Business Manager and Facebook Pixel to generate our marketing campaigns, email marketing, advertising, retargeting advertising campaigns.
Sharing your personal information
We share your personal information with third parties to help us use your personal information, as described above. For example, we use Shopify to power our online store - you can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site: you can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can also deactivate Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioral advertising
As described above, we use your personal information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. To learn more about how targeted advertising works, you can visit the Network Advertising Initiative ("NAI") education page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it- work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info/.
“Do Not Track” Indication
Please note that we do not alter our site's data collection and that we comply with the "European Privacy Regulation 679/2016" when we detect a “Do Not Track” signal from your browser.
Your rights
If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated or deleted. If you would like to exercise this right, please contact us using the contact information below, at the bottom of the page.
Furthermore, if you are located in Europe, please note that we may process your information in order to fulfill contracts we may have with you (for example if you place an order through our site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information may be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through our site, we will keep your order information on file for up to 12 months unless and until you ask us to delete this information. We will use this information for retargeting and email marketing purposes in order to suggest new products and promotions potentially of interest to you. This information will also be used by us to analyze and monitor the performance of sales on our site for each product and by product category.
Data controller
The data controller of your data is Sayu Milano Srl, Corso Magenta 56, 20123 Milano MI, Italy. E-mail address: e-shop@tenoha.it .
Changes
We may update this “Privacy Policy” from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Such changes will be communicated on the website shop.tenoha.it
Minors
The section of our site that allows the purchase of alcoholic beverages is not intended for persons under the age of 18.
SMS Marketing
We care about your privacy and the information you agree to share in connection with our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including review requests from us.
Our website uses cookies to keep track of the items you have placed in your shopping cart, even when you have abandoned checkout. This information is used to determine when to send cart reminder messages via SMS.
Contact us
For more information about our privacy practices, if you have any questions, or if you would like to make a complaint, please contact us by email at e-shop@tenoha.it or by post using the details provided below:
TENOHA MILAN
Sayu Milano Srl
Corso Magenta 56, 20123 Milan MI, Italy
VAT number: 09666400966
REA No.: MI-2105354